Return policy
RETURN POLICY
Last Updated: June 2026
RETURNS
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.
Due to hygiene and safety reasons, certain items may not be eligible for return.
Additional non-returnable items:
-
Gift cards
-
Personalized or custom-made products
-
Products specifically marked as non-returnable where permitted by law
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
-
Any item not in its original condition
-
Any item damaged for reasons not due to our error
-
Any item missing parts for reasons not due to our error
-
Any item returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will send you an email notifying you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet:
-
Check your bank account again.
-
Contact your credit card company.
-
Contact your bank.
There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at:
SALE ITEMS (IF APPLICABLE)
Products purchased during promotional events, seasonal sales, clearance campaigns or discount offers may be returned in accordance with applicable consumer protection laws.
Unless otherwise required by law, promotional pricing does not affect your statutory rights regarding defective, damaged or incorrectly supplied products.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective, damaged during transit or received incorrectly.
If you need to exchange an item for the same product, please contact us at:
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, the refund will be sent to the gift giver.
SHIPPING
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
Please contact our customer service team at:
to obtain the correct return address before sending any item back.
IMPORTANT RETURN CONDITIONS
To qualify for a full refund:
-
The item must be returned within 30 days of purchase.
-
The item must be unused and in its original condition.
-
The original packaging should be retained whenever possible.
Items returned without original packaging, with signs of use, or with missing components may be subject to a partial refund or refusal of return depending on their condition.
Nothing in this Return Policy affects your statutory rights under applicable consumer protection laws.